Cancellation & Refund Policy

At Nourish Naturae, we prioritize customer satisfaction and strive to deliver high-quality natural and herbal wellness products. Please review our cancellation and refund policy carefully.

Order Cancellation

Before Order Processing

Orders can only be canceled within 2 hours of placement. Once the order processing and packaging process begins, cancellations may no longer be possible.

How to Cancel

To request a cancellation, please contact our support team immediately with your order ID:

📧 Email: nourishnaturae.official@gmail.com

📞 Phone: +91 93846 08882

Refund Policy

Due to the nature of our products, refunds are generally not applicable once an order has been processed and shipped.

Replacements Only

In the event that you receive:

  • A damaged product
  • A defective product
  • An incorrect product

We will provide a replacement at no additional cost after verification.

Replacement Conditions

Replacements are applicable only under the following circumstances:

  • Manufacturing defects
  • Damage during shipping
  • Incorrect item delivered

To request a replacement, you must notify us within 7 days of receiving the product and provide clear evidence such as photos or videos of the issue.

Non-Eligible Scenarios for Refund/Replacement

Refunds or replacements will not be provided in the following situations:

  • Incorrect shipping details provided by the customer.
  • Product dissatisfaction based on personal preference after use.
  • Minor variations in color, fragrance, texture, or appearance that naturally occur in herbal and handmade products.
  • Damage caused by improper storage, misuse, or mishandling after delivery.
  • Requests made after the replacement eligibility period.

How to Request a Replacement

  1. Email us at nourishnaturae.official@gmail.com with your order ID and issue details.
  2. Attach clear photos or videos showing the defect, damage, or incorrect product received.
  3. Our team will review the request and verify the issue.
  4. Once approved, a replacement will be processed promptly.

Contact Us

If you have any questions regarding cancellations, refunds, or replacements, please contact us:

📞 Phone: +91 93846 08882

📧 Email: nourishnaturae.official@gmail.com

🌐 Website: https://nourishnaturae.in/

At Nourish Naturae, your trust is important to us. We are committed to providing quality natural wellness products and a seamless shopping experience.